Email from First Great Western
First Great Western Customer Services Team
FREEPOST
SWB40576
Plymouth
PL4 6ZZ
Tel: 08457 000 125
Fax: 08456 008 363
fgwfeedback@firstgroup.comwww.firstgreatwestern.co.uk
Ref: 2747762/FGW
Dear Mr Dunn
Thank you for your email of 21 December 2006. May I firstly take the opportunity to apologise for the delay in responding to your email. We are currently experiencing an unusually high level of customer contact and I am sorry for any inconvenience that this may have caused.
As you may be aware through Station posters and recent media reports we have listened to customer feedback, and sought approval from Network Rail and the Department of Transport to make early revision to the new timetable. We recognised that there was a problem with capacity on some services and whilst we have not been able to make all the revisions suggested, the changes listed below will be operational from January 15th.·
Capacity on the 06.47 Frome to Cardiff Central service will be doubled with two additional carriages providing more than 100 extra seats for customers travelling between Frome, West Wiltshire, Bath and Bristol.·
An additional train service will run between Exeter St Davids andHighbridge, departing 06.52 and calling Tiverton Parkway at 07.06 andTaunton at 07.22. This service continues to London Paddington, leaving Highbridge at 07.40.
Capacity problems in the Bristol and Bath commuter areas have been exacerbated by a backlog of maintenance work required on our fleet of local trains. We are pulling out all the stops and have recruited additional staff at our Bristol maintenance depot to get this work completed as soon as possible. And we are confident that this will improve the reliability of our services and therefore seating capacity over the next couple of weeks. We are also continuing to gather information for the further review of the 2007 timetable and will keep monitoring the situation.
Thank you again for contacting us and I trust that the changes listed will be of help.
Yours sincerely
Collette Griffin
Customer Service Advisor
FREEPOST
SWB40576
Plymouth
PL4 6ZZ
Tel: 08457 000 125
Fax: 08456 008 363
fgwfeedback@firstgroup.comwww.firstgreatwestern.co.uk
Ref: 2747762/FGW
Dear Mr Dunn
Thank you for your email of 21 December 2006. May I firstly take the opportunity to apologise for the delay in responding to your email. We are currently experiencing an unusually high level of customer contact and I am sorry for any inconvenience that this may have caused.
As you may be aware through Station posters and recent media reports we have listened to customer feedback, and sought approval from Network Rail and the Department of Transport to make early revision to the new timetable. We recognised that there was a problem with capacity on some services and whilst we have not been able to make all the revisions suggested, the changes listed below will be operational from January 15th.·
Capacity on the 06.47 Frome to Cardiff Central service will be doubled with two additional carriages providing more than 100 extra seats for customers travelling between Frome, West Wiltshire, Bath and Bristol.·
An additional train service will run between Exeter St Davids andHighbridge, departing 06.52 and calling Tiverton Parkway at 07.06 andTaunton at 07.22. This service continues to London Paddington, leaving Highbridge at 07.40.
Capacity problems in the Bristol and Bath commuter areas have been exacerbated by a backlog of maintenance work required on our fleet of local trains. We are pulling out all the stops and have recruited additional staff at our Bristol maintenance depot to get this work completed as soon as possible. And we are confident that this will improve the reliability of our services and therefore seating capacity over the next couple of weeks. We are also continuing to gather information for the further review of the 2007 timetable and will keep monitoring the situation.
Thank you again for contacting us and I trust that the changes listed will be of help.
Yours sincerely
Collette Griffin
Customer Service Advisor
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